Volvo Car USA has introduced a new generation of roadside assistance technology it claims will "dramatically improve response time".
With the use of advanced tracking technology, drivers can pin-point the location of help using real-time information.
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This new roadside assistance technology complements a growing amount of connected car technology introduced recently by the automaker, including valet service, fuel delivery and in car delivery in some European countries.
Volvo customers have access to a ride-sharing style interface where they can track approaching roadside assistance vehicles. This real-time information is also shared with customer care agents who guide drivers through the process. The New Jersey-based team is available 24/7/365.
"Our next generation roadside assistance provides complete transparency to the affected customers," said Bill Casey, director of customer care and dealer support, Volvo Car USA.
"Real time tracking will allow customers to know exactly when help will arrive and whom to expect. It will dramatically cut down on the response time, setting a new benchmark in the industry."
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By GlobalData
